Employment Opportunities

All positions are located in Mesa, AZ at our headquarters.

Software Tester

Customer Care IT Support Specialist II

Software Tester

  • Job Description

    We have an immediate need for a Software Tester to assist the JusticeTrax Quality team in Mesa, Arizona, with providing quality products and services to new and existing clients in forensic science, law enforcement, and medical examiner offices world-wide.

    The Software Tester basic function is to validate the quality of JusticeTrax products. The Software Tester finds weaknesses in the products in an efficient and timely manner so that Software Developers can resolve them before customers experience a problem. The position reports to the Quality Manager.

  • Responsibilities

    Your main responsibilities will be to:

    • Test software to create releasable, usable, low defect software.
    • Collaborate with software engineers to resolve defects.
    • Provide feedback to product managers to make products even better.
    • Develop and execute test plans.
    • Perform exploratory testing.
    • Understand, participate and follow the Scrum process.
    • Demonstrate software functionality internally.

    Your ability to handle and prioritize multiple tasks will be at the forefront of the job requirements.  You will need to have excellent interpersonal and problem-solving skills, an outgoing and confident personality, be very customer-focused and can work with a diverse peer group.  A calm and professional attitude and keen troubleshooting skills are also important for this role.

  • Requirements

    The minimum job requirements are:

    • Bachelor’s Degree with a concentration in Computer Science or related field; or equivalent experience is required.
    • At least two years’ experience in Software Testing or IT
    • Must be a US citizen
    • Must either possess or be able to obtain a security clearance; must be able to pass a background check and drug screening.
  • Compensation and Benefits

    Competitive salary, commensurate with experience.

    Exceptional benefits package:

    • Employer/JusticeTrax paid Medical, Dental, Short & Long-Term Disability, Long Term Care, & Life Insurance.
    • 401k match is 100% on your first 4%, after 3 months of service.
    • Paid Time Off (PTO) – 25 days in your first year.  PTO can be used for vacation, sick time, and holidays.

Customer Care IT Support Specialist II

  • Job Description

    Job duties will involve working with BOTH external and internal customers (JusticeTrax employees) on product specific issues and system network/configuration troubleshooting. The basic function of the Customer Care IT Support Specialist is to respond to and resolve customer IT issues with JusticeTrax products.  The Customer Care IT Support Specialist is one of the first points of contact for customers with issues or questions.

  • Required Skills and Qualifications

    The minimum job requirements are:

    • Graduate of an accredited college or university with a Bachelor degree in a computer-related field, or course work in a networking- or software-related field, or six plus (6+) years of experience in networking/customer support/computer operations
    • At least four years’ experience in dealing directly with customers with a demonstrated pattern of increasing levels of responsibility
    • Working knowledge of ASP.net web applications, including installation, maintenance and troubleshooting
    • Demonstrate proficiency with older, 32 bit applications and operating system components
    • In-depth knowledge of IIS, including configuration and administration
    • Demonstrated knowledge of Active Directory
    • Familiarization with virtualization, such as Hyper-V
    • Proficient in Microsoft Office applications, including Office 365
    • Computer industry work experience and telephone technical support experience required
    • Strong communication, organization, customer service, and interpersonal skills
    • Strong experience with IT Help Desk support both over the phone and in person
    • Ability to work Monday-Friday on a day shift (8am — 5pm) plus provide occasional after-hours and weekend emergency support
    • Must exhibit a strong focus on customer service and demonstrate the ability to maintain a courteous, professional demeanor and attitude while assisting users
    • Very team orientated with the ability to work as an individual
    • Must be self-motivated, able to set and achieve goals
    • Positive and can-do attitude
    • Communicates in a clear and structured way and possesses good listening and questioning skills.
  • Desired Skills and Qualifications

    • Proficient with SQL, including installation, configuration and administration
    • Working experience with Powershell
    • Familiarity with ISO 9001:2015 Quality Management System Standard
    • Awareness of Issue Tracking Software systems
    • Ability to obtain a security clearance
  • Responsibilities

    External and Internal Customer Service

    • Represent JusticeTrax to all outside contacts in a positive professional manner.
    • Evaluate, prioritize, log, and track Help Desk requests calls, maintaining history records and related problem documentation
    • Escalate requests when additional technical expertise is needed for resolution
    • Work to prequalify customer servers and networks for Implementation
    • Support, maintain, and troubleshoot external and internal customer issues on Windows web and SQL servers
    • Install, configure and maintain servers for new and existing customers in both physical and virtualized environments
    • Perform general network support and administrative tasks
    • Troubleshoot local and remote network access and connectivity issues
    • Support, maintain, and troubleshoot ASP.NET web-based applications including applications based upon a thick client network architecture
    • Assist in documenting processes and procedures
    • Perform general network support and administrative tasks on internal networks.
    • Interpret log files to help identify and resolve issues
    • Assist in networking and technical projects as assigned
    • Consult with customers regarding their internal processes, alternative best practices and ways to integrate JusticeTrax software into their business.
    • Remain consistently up to date on new technologies and how to apply them to resolve customer needs.
    • Record customer issues per established procedures using issue tracking software.
    • Respond to customer support emails regarding JusticeTrax applications by testing the issue, providing any relevant documentation and researching similar issues.
    • Walk customers through resolutions to technical support issues over the phone. Follow-up with email as necessary through issue tracking system.
      Capture and report customer requests for product enhancements.
    • Send third party hardware obtained for a service issue to the customer, performing all required asset tracking.

    Issue Tracking System Administration

    • Ensure all externally generated issues are assigned for resolution.
    • Perform administration by adding new users and deleting existing users and maintaining fields and pick lists.
    • Periodically review open issues to ensure all erroneously unresolved issues are closed.

    Sales

    • Report any leads or suggestions in securing new work to the Business Development/Sales Team.

    Administration

    • Work as a team with all JusticeTrax personnel to achieve company goals.
    • Perform any other duties as assigned by a supervisor.
    • Arrive at work on time and prepared to work and/or complete work assignments while telecommuting per established policy and the needs of the department.

    Software Testing

    • Validate that installation processes perform all requisite tasks and are error-free.
    • Perform thorough software exploratory testing, as required.
    • Record defects in the issue tracking system.
  • Compensation and Benefits

    Competitive salary, commensurate with experience.

    Exceptional benefits package:

    • Employer/JusticeTrax paid Medical, Dental, Short & Long-Term Disability, Long Term Care, & Life Insurance.
    • 401k match is 100% on your first 4%, after 3 months of service.
    • Paid Time Off (PTO) – 25 days in your first year.  PTO can be used for vacation, sick time, and holidays.